If you receive one of our products with a spelling/color error, we will gladly ship you a new piece at no cost to you. If there is a problem with your purchase, please notify us within seven days of receipt of your item. We believe you'll be completely satisfied with your purchase, but if for some reason you are not, we will make every attempt possible to ensure that your transaction with LaRae Boutique is completely positive! Please remember that every handmade piece is unique and made to order. As such, it may not look exactly like the picture but will be as close as possible. This will definitely be the case when purchasing a burlap piece and no two pieces will ever be alike due to its natural texture, color, etc, which is what makes it wonderful and unique and is not to be seen as defective, but only adding to the character of the individual piece!
If you are displeased with your purchase for any reason, please consider contacting us immediately prior to leaving neutral or negative feedback as it is our hope that any issue you might have will be completely resolved to your satisfaction.
Personalized/custom orders: Returns/refunds on these items would be approved on a case by case basis.
ADDITIONAL POLICIES AND FAQS
We will occasionally take photographs of customer orders to use as sample items in our shop. If you prefer that a photo of your item not be used in our shop, please let us know. Thank you!